Support & Training

For New Applications

• Please contact your Regional Technical Sales Manager.
Find Your RSM

For Existing Applications

• Email: Support@deltamotion.com Replies are typically made within one business day
• Telephone: +1-360-254-8688, Monday - Friday, 8 AM - 5 PM PST
• Emergency 24-hour Support: After hours and on weekends, call our telephone support. If there is no answer, the system will guide you through leaving a message for our support team and one of our support engineers will call you back

We provide prompt, cost-effective repair services on all of our products. Before sending products for repair, please contact us to request an RMA number. Be sure to include any information available related to the repair issues.

Do-it-Yourself Hardware Evaluation Procedure

Before sending us a controller for repair, please follow the procedures linked below which will verify if you are experiencing a hardware failure. In many cases, there may not be a hardware issue, and sending us your hardware may be avoided altogether.

• RMC75 Hardware Evaluation Procedure
• RMC150 Hardware Evaluation Procedure

Quick & Efficient Repairs

We do our absolute best to complete repairs within 10 business days and we will always do our best to expedite the process when needed. Please follow the steps below to help expedite the process.

• Include a detailed description of the problem you're experiencing. The more detailed, the better.
• Include contact information for a person familiar with the problem, in case we need to reach out with questions.
• Send the entire controller. If this is not practical, send a complete description of the controller including expansion modules, and provide a legible photograph, if possible.
• Ship by fastest service.

To minimize backward compatibility risks, our policy is to return the controller with minimal changes and with the same firmware version and program files that were in it when received. Please note, in some cases, user files cannot be recovered. It is important to always make backups of your program and project files before sending us your controller.

Product failures can lead to loss of controller settings. To prevent loss of data, make sure to save backup copies of all RMC project files.

Please follow these steps when returning your Delta product:

1. Obtain an RMA Number

Start by Contacting Us and obtaining a Return Material Authorization (RMA) number. An RMA number is required for every return shipment.

2. Package Product Properly in ESD Packaging:

• Open circuit boards must be packaged in Electrostatic Dissipative (ESD) packaging, or any warranty will be void, and a credit will not be given for products returned for credit
• Complete motion controllers with no exposed circuit boards do not necessarily need to be packaged in ESD packaging, although it is still good practice to do so
• Use the product’s original packaging if available
• If you need help obtaining ESD packaging, contact us for assistance. We can recommend sources, or send ESD bags to you. Paper towels, 100% cotton cloth, or matte packaging paper is acceptable packaging. If you use paper towels, cloth, or matte packaging paper, make sure the packaging is applied such that it will not cause physical damage to the product and any additional packaging should not be plastic

3. Wrap in Cushioning Packaging

4. Include Note with RMA Number & Description

Include a note with the product that lists the RMA number and, if returning a product for repair, a description of the problem. This information can alternately be included on the packing slip.

5. Place in Sturdy Cardboard Box

The product must be packaged in a sturdy cardboard box. Do not use envelopes or bubble mailers.

6. Write the RMA Number on Three (3) Sides of the Box

7. Address to:

Delta does not provide integration services, but we can assist you in finding a qualified integrator.

All of our products are sold through distribution. While many of our distributors have solid integration skills for both controls and fluid power integration, some do not. In those situations a distributor or their customer will either use control systems integrators or ask us for recommendations.

Recommendations for control systems integrators are typically provided by our Regional Sales Managers (RSM). Your RSM will work with your distributor to identify the best options for a controls system integrator based on your geography, industry, or both.

Locate Your RSM