Resources

Support

Video Tutorials

Delta’s Video Tutorials are a quick way to get started with our RMC70 and RMC150 motion controllers.

The Video Startup Guide offers a step-by-step procedure for starting up your RMC, including tuning.

Online Help

View the online help for the following software:

Discussion Forum

Use the discussion forum to get answers to questions and get other technical information, such as recommended third-party devices and even example programs.

Training

Delta offers classroom training, live online training, and custom training. These trainings are invaluable in speeding up the learning curve.

Contact Delta

For new applications contact your Regional Technical Sales Manager.

Technical Support

  • Email: support@deltamotion.com
    Replies are typically made within one business day.
  • Telephone: +1-360-254-8688
    Monday to Friday, 8-5 PST
  • Emergency 24-hour Support
    Help is available after hours and on weekends! First call Delta's telephone support. If there is no answer, the system will guide you through leaving a message on Delta’s support pager. You will receive a call from a Delta support engineer.

Repairs

Delta provides prompt, cost-effective repair services on all products. Before sending products for repair, contact Delta to request an RMA number. Please include any information available related to the repair issues.

Integration Services

Delta does not provide integration services, but can assist you in finding a qualified integrator. Contact your Regional Technical Sales Manager for assistance. For more information, visit the systems integration page.

Returning Delta Products

  1. Obtain RMA Number from Delta

    Contact Delta to obtain a Return Material Authorization (RMA) number. An RMA number is required for every return shipment to Delta.

  2. Package Product Properly in ESD Packaging

    Open circuit boards must be packaged in Electrostatic Dissipative (ESD) packaging, or any warranty will be void, and credit will not be given for products returned for credit.

    Complete motion controllers with no exposed circuit boards do not necessarily need to be packaged in ESD packaging, although it is still good practice to do so.

    Using the product’s original packaging is acceptable.

    If you need, but do not have ESD packaging, contact Delta for assistance. Delta can recommend sources, or send ESD bags to you. Or, paper towel, cloth or matte packaging paper is acceptable packaging. If you use paper towel, cloth, or matte packaging paper, make sure the packaging is applied such that it will not cause physical damage to the product and any additional packaging should not be plastic.

  3. Wrap in Cushioning Packaging

    After packaging the product in ESD packaging, additional non-ESD packaging such as bubble wrap, foam, or crumpled paper may be used.

    Do not use packaging peanuts! Peanuts generate static, can shift during transit, and peanut particles can get into the product.

  4. Include Note With RMA Number and Description

    Include a note with the product that lists the RMA number and, if returning a product for repair, a description of the problem. This information can alternately be included on the packing slip.

  5. Place in sturdy cardboard box

    The product must be packaged in a sturdy cardboard box, no envelopes or bubble mailers.

  6. Write RMA Number on 3 Sides of Box
  7. Address to:

    Attn: RMA
    Delta Computer Systems, Inc.
    1818 SE 17th St
    Battle Ground, WA 98604